ISO 9001 Gap Analysis Questionnaire Company Name Company Website Your First Name Your Surname Email Address Telephone Number (not required) Section 1: A bit about your organisation Status of your OrganisationStatus of your OrganisationLimited CompanyPartnershipSelf Employed/Sole TraderPLCCICCharityPublic SectorOther Number of Employees Annual Turnover What sector are you in? What sort of premises do you operate from (e.g. a factory, shared offices, owned offices, etc)? Section 2: Your organisation's activities Specific activity of the business (please be as detailed as you can) Do you outsource any of your processes (i.e. use another supplier to help you provide a finished product or complete a service for your clients)?Do you outsource any of your processes (i.e. use another supplier to help you provide a finished product or complete a service for your clients)?YesNoNot sure If you answered 'yes', what is outsourced? Roughly how many suppliers do you use (e.g. materials suppliers, recruitment companies, consultants, accountants, solicitors, etc)? Section 3: A bit about your people Do you have an organisational chart for your company?Do you have an organisational chart for your company?YesNoNot sure Does everyone, or at least key people (e.g. supervisors upwards), have job descriptions?Does everyone, or at least key people (e.g. supervisors upwards), have job descriptions?YesNoNot sure Does your organisation carry out appraisals for staff?Does your organisation carry out appraisals for staff?YesNoNot sure Do you keep training records and requirements for your staff, e.g. a training or competency matrix?Do you keep training records and requirements for your staff, e.g. a training or competency matrix?YesNoNot sure Do you have a formal induction process for new starters?Do you have a formal induction process for new starters?YesNoNot sure Section 4: Leadership Do you have regular meetings for senior management (at least once a year)?Do you have regular meetings for senior management (at least once a year)?YesNoNot sure If ‘yes’, do you keep minutes of these meetings?If ‘yes’, do you keep minutes of these meetings?YesNoNot sure Section 5: Customers Do you formally collect customer feedback (e.g. do you send out regular surveys, or ask for feedback via emails, phone calls or meetings)?Do you formally collect customer feedback (e.g. do you send out regular surveys, or ask for feedback via emails, phone calls or meetings)?YesNoNot sure If you answered 'yes', how do you collect this? Section 6: Planning Do you have anything written down with regards to the processes your company uses to deliver your products or services (e.g. diagrams, maps, etc)?Do you have anything written down with regards to the processes your company uses to deliver your products or services (e.g. diagrams, maps, etc)?YesNoNot sure Does your organisation have a business plan?Does your organisation have a business plan?YesNoNot sure If you answered ‘yes’, does it contain anything such as a SWOT analysis?If you answered ‘yes’, does it contain anything such as a SWOT analysis?YesNoNot sure If you answered ‘yes’, does it contain anything such as a PEST or PESTLE analysis?If you answered ‘yes’, does it contain anything such as a PEST or PESTLE analysis?YesNoNot sure If you answered ‘yes’, does it contain anything such as a stakeholder analysis?If you answered ‘yes’, does it contain anything such as a stakeholder analysis?YesNoNot sure Section 7: Your business requirements Are you aware of any specific laws or regulations that you need to adhere to regarding what you do?Are you aware of any specific laws or regulations that you need to adhere to regarding what you do?YesNoNot sure If you answered 'yes', briefly say what they are If you answered 'yes', how do you keep up with legal changes in your industry? Do you use any equipment that needs calibrating (e.g. laser levels, PAT testing machines, etc)?Do you use any equipment that needs calibrating (e.g. laser levels, PAT testing machines, etc)?YesNoNot sure Are you currently audited by any organisation, e.g. an industry certification (RISQS for the rail industry or BRCGS for the food industry) or another ISO standard?Are you currently audited by any organisation, e.g. an industry certification (RISQS for the rail industry or BRCGS for the food industry) or another ISO standard?YesNoNot sure If you answered 'yes', what schemes are you audited through? Do you currently formally audit any aspect of the business yourself?Do you currently formally audit any aspect of the business yourself?YesNoNot sure Section 8: Operations Do you use any software to drive your business e.g. bespoke software, shared folders, Dropbox, etc?Do you use any software to drive your business e.g. bespoke software, shared folders, Dropbox, etc?YesNoNot sure If you answered 'yes', what software do you use? Do you design anything for your customers e.g. plans, products, graphics, etc?Do you design anything for your customers e.g. plans, products, graphics, etc?YesNoNot sure If you answered 'yes', what is it that you design? Do you make, sell or hire any products which require traceability e.g. physical part making, labelling, tags, bar codes, etc?Do you make, sell or hire any products which require traceability e.g. physical part making, labelling, tags, bar codes, etc?YesNoNot sure Do you retain any property on behalf of your customers or clients?Do you retain any property on behalf of your customers or clients?YesNoNot sure If something goes wrong in your business (i.e. something which affects your customers or clients), do you currently have a system in place to record these?If something goes wrong in your business (i.e. something which affects your customers or clients), do you currently have a system in place to record these?YesNoNot sure Section 9: Finally, quality Do you already have a quality policy in place?Do you already have a quality policy in place?YesNoNot sure Finally, do you set any Key Performance Indicators (KPIs) for your business e.g. “we have a target of less than 10 customer complaints a year”?Finally, do you set any Key Performance Indicators (KPIs) for your business e.g. “we have a target of less than 10 customer complaints a year”?YesNoNot sure 8 + 13 = Submit
